This privacy policy explains how nativelo (nativelo.com) collects, uses and protects personal data when you visit this website or contact us. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and limit data collection to what is needed to run the site and answer your requests.
Controller and scope of this policy
nativelo, located at 14 Pottergate Yard, Norwich NR2 1DX, United Kingdom, is responsible for the processing of personal data described here, on every page of nativelo.com and in the correspondence that follows from it. Questions about this notice can be sent to hello@nativelo.com or put to us on 01603 584271.
Service providers and transfers abroad
We do not trade in personal data. It reaches only the companies that keep this site online and handle our email on our behalf, bound by contract to our instructions, and the authorities that are entitled to request it.
Data may be handled by a provider whose servers or support staff are located abroad. We choose providers who commit to protecting it at the level the applicable rules demand for transfers of this kind.
Cookies and similar technologies
This website keeps stored entries to a minimum. It does not use advertising cookies, it does not follow visitors across other sites, and an answer you give to a cookie notice stays in your own browser.
Your browser shows which entries this website has left, lets you remove them and can refuse new ones. If you block the entries the pages need, some functions of the site may stop working as intended.
Data processed on this website
When you open a page, our hosting provider records technical data such as your IP address, the requested page, the date and time, the browser type and the referring page. These server logs help us keep the site secure and are deleted after a short period.
Writing to us by email or through the form means that your contact details and the content of your message reach us. We use them to understand your request and to answer it, and we ask only for what a reply requires.
Storage periods
Information is kept no longer than its purpose calls for. Once that purpose has been met and no duty to keep it remains, we erase it or remove everything that would link it to you.
Technical log entries are deleted automatically after a short time. Enquiries and the correspondence that follows are kept while they may still be needed, and documents covered by tax or commercial law for the statutory period.
Purposes and legal grounds
We process data to make the website available, to answer enquiries, to prepare or perform contracts, to keep our business records in order and to protect the site against misuse and technical faults.
Depending on the case, the basis is your consent, the performance of a contract or steps taken before entering into one, a legal obligation, or our legitimate interest in a secure website. Without the details we ask for, we may be unable to reply.
Your rights and how to use them
You can ask us at any time which data we store about you, request its correction or deletion, have the processing restricted, object to it or receive a copy in a common electronic format. Consent that you have given may be withdrawn at any time; the withdrawal applies from then on.
To use these rights, send a request to hello@nativelo.com or to our postal address. We may ask for details that allow us to identify you, so that data does not reach the wrong person, and we answer within the period the law provides.
If you believe that we handle your data unlawfully, you may complain to the Information Commissioner's Office (ICO), in addition to any other remedy.