Your Data Rights

Who is responsible

Responsible for data processing within the meaning of the UK GDPR is nativelo, located at 14 Pottergate Yard, Norwich NR2 1DX, United Kingdom. For every question about your personal data, please write to hello@nativelo.com or call us on 01603 584271.

Your rights

You may ask nativelo at any time which personal data about you we hold, for what purposes, for how long and with whom it has been shared, and you can obtain a copy of it (access). Incorrect or incomplete data will be corrected or completed at your request (rectification).

You can request the erasure of your data where it is no longer needed, where you withdraw your consent or where the processing is unlawful, and you can ask us to restrict processing while a dispute is being resolved. Where the processing is based on consent or a contract, you have the right to receive your data in a structured, machine-readable format (data portability).

Objection and withdrawal of consent

Where we process your data on the basis of legitimate interests, you may object at any time on grounds relating to your particular situation; we will then stop unless there are compelling legitimate grounds. Consent you have given can be withdrawn at any time, without affecting the lawfulness of processing carried out before the withdrawal.

Making a request

To exercise any of these rights, a short message to hello@nativelo.com is sufficient. We may ask you to confirm your identity so that no one else can obtain your data. We respond within one month of receiving your request; in complex cases this period can be extended by two further months, and we will tell you if it is. Exercising your rights is free of charge.

Legal bases

Every processing activity on nativelo.com rests on one of the legal bases of the UK GDPR: consent, the performance of a contract, a legal obligation or a legitimate interest that is not overridden by your interests. Our privacy policy lists which basis applies to which purpose.

Complaints

You can lodge a complaint with the Information Commissioner's Office (ICO). Before doing so, you are welcome to contact us at hello@nativelo.com; many questions can be clarified quickly.

International transfers

Some of our service providers may process data outside the United Kingdom. In that case we make sure that an adequate level of protection is guaranteed, for example through the UK adequacy regulations or the International Data Transfer Agreement. You can request a copy of these safeguards from us.