Terms of Service

Operator and scope

The website is operated by nativelo, 14 Pottergate Yard, Norwich NR2 1DX, United Kingdom. Questions about these terms can be sent to hello@nativelo.com or put to us by telephone on 01603 584271. Please name the page your message concerns.

These terms apply to all pages published under nativelo.com, to the material available there and to enquiries sent through the site. The version in force when you open a page is the one that applies to that visit. Where a separate written agreement has been concluded with nativelo, that agreement prevails.

Permitted use

The website may be used to find out about our work and to contact us. Any use that damages the site, other visitors or third parties is prohibited, including attempts to bypass security measures, the automated collection of published data and unsolicited advertising sent through the form. Access may be blocked after misuse.

Content and intellectual property

The texts, images, logos and design of this website belong to nativelo or to those who granted us their use, and they are protected by copyright. They may not be copied, distributed or changed without our written permission, except for private use that is not commercial.

Enquiries through the site

You are responsible for the content and accuracy of what you send us through the contact form or by email, and must be entitled to share it. Please do not send confidential documents or sensitive personal data this way; call 01603 584271 to agree another channel. We use your message only to answer your enquiry.

Information on this website

The pages describe the work of nativelo in general terms and may change at any time. Nothing published here is a binding offer or a promise of a certain result; an agreement with us comes about only when we confirm a request or sign a separate contract with you.

The material on this website is general information and does not replace advice on your own situation. Decisions should not be based on these pages alone. If you need an assessment of a specific case, please contact us at hello@nativelo.com or 01603 584271 so that we can look at the details.

Access and maintenance

We try to keep the website online, but we cannot promise that it will always be reachable. Maintenance, technical faults or problems at our hosting provider can interrupt access, and we may change, limit or remove parts of the site at any time without notice.

Liability

To the extent permitted by law, nativelo is not liable for any loss arising from the use of this website or from its being unavailable, including indirect or consequential loss, lost data or lost profit. Nothing in these terms excludes or limits a liability that the law does not allow to be excluded or limited.

If you have a complaint

A complaint about the website or our services can be sent to hello@nativelo.com or raised by telephone on 01603 584271. We look into every complaint and tell you how we see the matter; before anyone turns to a court, both parties try to resolve the dispute between themselves.

Final provisions

The law of England and Wales applies to these terms and to the use of nativelo.com. As a consumer you keep the protection of the mandatory rules in force where you live, and a dispute may be brought before the courts that are competent for you.

If a clause of these terms is held invalid, the other clauses are not affected. These conditions may be revised from time to time; the wording published on this page applies from the date given at the top.